About Crystal Chameleo
I didn't get to death’s door but I got a bit too close to ignore it. - Crystal Chameleo
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WelcomeI live my life day to day after I had a scary health scare during a challenging pregnancy and was diagnosed with Deep Vein Thrombosis (DVT) more commonly known as a blood clot. I was in the hospital and put on blood thinners on October 9, 2011. I'm still fighting through this challenging phase of my life but I've learned more about what do with my future than I would have otherwise. http://www.crystalchameleo.com/1/post/2011/11/244-phases-and-how-i-keep-going.html
Writer for Young AdultsI started writing stories as a teenager and found while in college I could get an English degree and still get a job in the business world as a Technical Writer. During those early career years, I lost creativity with my writing due to the corporate role I had to pay off my student loans. Writing my stories had to wait. During the last few years, I have come back full circle and feel I am on an adventure. I'm currently writing a story of a young girl inspired by a drawing my mother did years ago. The dreams I have are vivid. As time moves on, I plan to make the Writer segment of my biography bigger. For now, I have to pay the bills and still have my Professional Experience from my daily life as follows.
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Professional Experience - Customer Relationship Management
Client Loyalty Program Relationship Analysis
Currently employed by a Major Financial Data Company
Duties include being the main liaison between multiple groups including Sales, Technology, CRM, Sales Support, Contracts and Membership. Perform quality assurance on data pre and post survey since taking over the leadership of the program with involvement at key levels in the company. Collaborated on data cleansing as part of revamped client loyalty strategy using CRM system.
Solutions-oriented manager with extensive experience leading design, development, and implementations of robust technology systems, with specialized expertise in Client Support and Loyalty, data and documentation processing solutions. Advanced client understanding and proficiency coupled with refined business acumen demonstrated by repeated success in the analysis and management of innovative business solutions that directly promote business growth. Extensive experience working within a PMO team for proprietary and relational database development for various clients, technology implementation, and Software Development Lifecycle projects. Directed the creation and implementation of best practices and structured methodology in Project Office environments and teams. Influential leadership and supervisory abilities; able to coordinate and oversee cross-functional teams throughout all project phases and managing virtual teams. Experience working with clients of all sizes in the financial, retail, web industries and successfully managing projects with positive revenue growth and goal attainment.
Client Loyalty Management / Process Improvement / Business and Project Management / Pipeline Management / Portfolio Management / Relationship Management / Documentation Management / Virtual Management and Communication
Currently employed by a Major Financial Data Company
Duties include being the main liaison between multiple groups including Sales, Technology, CRM, Sales Support, Contracts and Membership. Perform quality assurance on data pre and post survey since taking over the leadership of the program with involvement at key levels in the company. Collaborated on data cleansing as part of revamped client loyalty strategy using CRM system.
- Passionate about driving client loyalty in tough and prosperous times to drive superior client engagement through all levels of an organization.
- Create and present survey results to Executives, Sales Management, Account Executives and support staff for all business units previously listed.
- Renew interest in survey results by creating new communications strategy including bulletins, new presentation templates, SharePoint site, emails, technical support and Client/Sales interaction.
- Strategize project planning for survey waves in accordance with strict timelines during all phases of testing, developing and managing surveys.
- Coordinate Business Requirements Document emendations, updates and planning sessions with internal and external business contacts.
- Validate extract file planning, testing and finalization prior to sending to partner company prior to survey kick-off.
Solutions-oriented manager with extensive experience leading design, development, and implementations of robust technology systems, with specialized expertise in Client Support and Loyalty, data and documentation processing solutions. Advanced client understanding and proficiency coupled with refined business acumen demonstrated by repeated success in the analysis and management of innovative business solutions that directly promote business growth. Extensive experience working within a PMO team for proprietary and relational database development for various clients, technology implementation, and Software Development Lifecycle projects. Directed the creation and implementation of best practices and structured methodology in Project Office environments and teams. Influential leadership and supervisory abilities; able to coordinate and oversee cross-functional teams throughout all project phases and managing virtual teams. Experience working with clients of all sizes in the financial, retail, web industries and successfully managing projects with positive revenue growth and goal attainment.
Client Loyalty Management / Process Improvement / Business and Project Management / Pipeline Management / Portfolio Management / Relationship Management / Documentation Management / Virtual Management and Communication